We are committed to providing fast, accurate, and reliable digital services including prepaid mobile recharges, DTH recharges. Due to the instant nature of these services—where transactions are typically processed and forwarded in real time to telecom operators, DTH providers,“No Cancellation” and “Limited Refund” policy. Once a transaction is successfully processed on our platform, it is immediately submitted to the respective service provider and cannot be cancelled, modified, or reversed, either by the user or our system. However, we recognize that exceptions may arise due to unforeseen technical errors, server issues, or transaction failures. In such cases, if the user’s payment is debited but the recharge is not delivered or acknowledged by the operator, the user may be eligible for a refund. Eligibility will be determined after our technical and finance teams complete a thorough investigation in coordination with the involved third-party provider or payment gateway. We typically aim to resolve such complaints within 7 to 10 working days, although certain cases may take longer depending on response times from banks or third parties. If a refund is approved, the amount will be returned to the original payment method or, in applicable cases, credited to the user’s wallet, based on the user’s preference and payment mode. Users must retain and submit proof of transaction, such as the Transaction ID, payment confirmation, screenshots of any error, or bank statement, to assist us in validating the issue and expediting the resolution. Refunds will not be issued for successful transactions, or for cases involving user errors such as incorrect mobile numbers, DTH IDs, or duplicate transactions. Users are advised to double-check all input fields before proceeding with any payment. Additionally, in cases where services are partially delivered, delayed due to maintenance, or affected by third-party issues or force majeure events (such as system outages, natural disasters, or legal restrictions), the Company shall not be liable for any financial, indirect, or consequential loss. This Refund and Cancellation Policy is a part of our broader commitment to transparency, accountability, and user satisfaction, and we reserve the right to update or amend this policy at any time, based on business needs or regulatory guidelines. Continued use of our platform shall signify your acceptance of this policy and any future updates. For any complaints, transaction-related queries, or refund requests, users may contact our support team using the official contact details provided on the “Contact Us” page of our website.